Shipping & Returns (Pipedream Products)

U.S. & INTERNATIONAL SHIPPING

Domestic Orders:  Free Shipping on orders of $50 or more! All orders are billed and shipped discreetly. We ship UPS Flat Rate Domestic Shipping. Please allow 5-7 business days for delivery. Expedited Shipping is $18.75 and please allow 2-3 business days for delivery. Our online orders are processed daily, Monday through Friday (except for Holidays). We do not offer Free Expedited Shipping to PO Boxes.

International Orders:  Pipedream ships to many international destinations using UPS for flat rate of $59 U.S. All orders require a minimum of two business days to process before shipping. International taxes and duties must be paid by the customer upon receipt. Pipedream does not calculate or collect these fees. Currently we are shipping to Europe, North, Central and South America, Australia, and major nations throughout Asia without issue. 

APO Addresses:  Pipedream is not able to ship to FPO and APO addresses due to rechargeable batteries containing lithium. For more information on shipping non-battery operated products please contact customer service at:  customerservice@pipedreamproducts.com

REFUNDS - Pipedream Products Only

Unfortunately, because of the intimate nature of the items we sell, we are unable to return, or exchange purchased toys and products unless defective. Once the order is placed, the order is immediately processed. We cannot refund an order once it has been placed. All Pipedream sales are final.

REPLACEMENT POLICY FOR DEFECTIVE PRODUCT

At Pipedream, there is nothing more important than providing you with a satisfying customer experience!

Here are step-by-step guidelines to process your return request.

• All Pipedream and PDX Brands products qualify for a 1-year warranty for mechanical failure. This warranty is valid from the date of purchase. (Excludes the Ultimate Fantasy Dolls Product Line)
• International Replacements - Tax and duties will be paid by the receiver.
• For hygienic reasons, please do not send us the defective product.
• Pipedream does not have additional charging ports available for resale.
• In the case where an item is defective Pipedream will replace the item if the product falls within our warranty guidelines.
• We do not accept returns for items that were open or closed, used and/or shows signs of defects.
• Once an item is deemed defective Pipedream will replace the item.
• Pipedream does not issue a refund for a defective item.

HOW TO PROCESS YOUR REPLACEMENT

Did you buy your product on pipedreamproducts.com?

If yes, great! Shopping on Pipdreamproducts.com allows us to process your return quickly and easily. Please email us at customerservice@pipedreamproducts.com.

Be sure to include your order number or a copy of the packing slip or invoice if it was a gift.

Did you buy your product at a retail location?

We hope you had a great shopping experience with one of our trusted retail partners! If you are experiencing difficulty with our products and were directed to contact Pipedream:

Please email us at customerservice@Pipedreamproducts.com.

Be sure to include your order number or a copy of your retail receipt that shows the name of the product purchased and date of purchase.

Did you buy your product at another online retailer?

Each online retailer provides and honors their own return policy. Please contact your chosen online retailer directly for returns.